Impersonate user permissions. We are trying to allow some of our roles to be able to impersonat

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Christina.Tidy52
Christina.Tidy52 Posts: 21 🌱
in Customer Enablement
However we get this error: Cannot Impersonate UserYou do not have sufficient permission to impersonate this user; they are enrolled with a higher access level in other areas of the organisation The role that we want to be able to do the impersonate functionality is a Cascading Role, and we copied the permissions from the role that we want them to be able to impersonate and then gave them the extra permissions to impersonate that role - which is a non cascading role.   Any advice anyone can give on setting this up would be really handy :)
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Answers

  • Aadil.Butt76
    Aadil.Butt76 Posts: 2 ASC Beta Tester
    edited November 2022

    Hi @Christina Tidy​ 

     

    Can you please go to Roles and Permissions tool from Admin Tool Menu and make sure the Role has the permission to Impersonate the Instructor Role at Course Offering Level under Users tool so they can impersonate the Role from Classlist tool?

    To be able to impersonate a particular role they should have the permission to impersonate the Role if you wish the user to impersonate from the Users tool then please enable the permission at Org level as well.

     

    Hope that helps.

     

    Thanks

    Aadil

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  • Christina.Tidy52
    Christina.Tidy52 Posts: 21 🌱
    edited November 2022

    Thanks It was all ticked. Turned out it just seemed to need the users to be unenrolled and then reenrolled and it sorted it, to be able to impersonate. I think it must have been picking up the previous role conditions, rather than the new role permissions.

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