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Client Availability Dashboard - Terms and Conditions
This system status dashboard (the "Client Availability Dashboard") has been prepared through the use of proprietary tools and is solely for your informational purposes only. The equipment, tools and parameters used to create this Client Availability Dashboard may differ from those used internally by D2L to measure system…
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Client Availability Dashboard in Brightspace Community
Hello ASCs! We continue to work toward improving your experience with the Client Availability Dashboard originally made available in the ASC Homepage on August 24th 2020. The purpose of this dashboard is to provide you with real-time updates regarding the availability and status of your Org(s). This new Dashboard replaces…
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Changes to Service Catalogue for ASCs - December 2020
What is changing?* “Update LE Org Name” is being removed. These requests continue to be a self-serve option using the OrgUnitEditor. Instructions for this process can be found here: [BROKEN LINK]https://community.brightspace.com/s/article/00974722 * “Deploy Bulk Tools” is being removed because these tools are automatically…
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Case Creation Checklist
Below are seven items that often don’t get considered thoroughly when creating a case. They may not be applicable in all cases but reviewing this list before submitting a case might save time and extra communication steps. CheckDescriptionComments Did you search the Brightspace Community?If you have: -Product/Tool…
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ASC - Helpful Articles to Follow on the Brightspace Community
Helpful Articles to Follow on the Brightspace Community (for ASCs) The best way to make sure you're keeping up with new information in the Brightspace Community is to use the Follow option. When you're viewing an article in the Brightpsace Community, simply click the blue Follow button on the upper right-hand side of the…
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ASC Resource List
Welcome to the ASC Resource Page! We know that as an Approved Support Contact (ASCs) for your organization, you juggle many responsibilities. We put together this article to collect relevant how-to information for ASCs all in one place, for easy access. We recommend that you bookmark this page so that you can refer back to…