How do I bypass/resolve this error screen when trying to access manage grades link in course shell?

Brian.Santos77

A professor is having trouble accessing the manage grades screen in his course shell. He syncs his gradebook with Connect and he's the only professor with this issue.

Iwona.Szelag73

Hi @Brian Santos​ 

It's possible that there is an issue with the order of the grades and this is why users get errors.

Can you try url hacking?

Access the reordering page

https://client'sURL/d2l/lms/grades/admin/manage/reorder.d2l?ou=orgID

and review if the order is correct.

You can also change the order of one or two grades>save and change the order back.

Please let us know if this helps!

Regards,

Iwona

 

Brian.Santos77

Thank you so much! Reordering has restored the access.