Activities progress not updated in Content section

Alvin.Hertanto44

Hello all, I got a case in a specific course. We have 360 contents. All students' progress were updated on the "Class Progress" menu (for example completed 278 out of 360 contents), but in the "content" section, it says that they need to complete 360 contents more and they haven't completed any topics.

 

This case only happened on 1 course (out of 800+ active courses we have on the instance), it happened around 2 weeks after the learning process started and affect all students in the course.

 

Screenshot attached for more details (I was impersonating the user who have been completed 278 contents in class progress but the system told he haven't completed any contents). Any suggestions of how the problem occur and how to solve it? Thanks!