Impersonate user permissions. We are trying to allow some of our roles to be able to imperson...

Christina.Tidy52

However we get this error: Cannot Impersonate User

You do not have sufficient permission to impersonate this user; they are enrolled with a higher access level in other areas of the organisation

 

The role that we want to be able to do the impersonate functionality is a Cascading Role, and we copied the permissions from the role that we want them to be able to impersonate and then gave them the extra permissions to impersonate that role - which is a non cascading role.

 

 

Any advice anyone can give on setting this up would be really handy