Import users from file gives a "The specified username is not valid" error

Maureen.Barrow4

Is this expected behaviour? I'm trying to add users into a course. The users exist in our system, but whenever I try to import them to a specific course (via the Import users from file in a Classlist), I get the "The specified username is not valid" error message.

 

I literally copied and pasted the username from their User Profile. I also tried changing the case of their email address in case that resolves it. But, I'm able to create a new user via the Import File (even though that's not what I want.

 

For example, I'm trying to enroll John Doe in the system. If I format John Doe's username as:

• john.doe@company.com (the same as is in his user profile), it's rejected
• john.doe he's enrolled and a 2nd user account is created

 

As a Super Admin, I can use the bulk enrollment tool, but I'm trying to help my Instructors be self-sufficient.