Articulate Storyline 360 Resume Feature Not Working with New SCORM

I have an Articulate Storyline 360 module that I am trying to upload via the New SCORM method, but the resume function is not working, no matter which publish settings are used. I’ve tried SCORM 1.2, SCORM 2004 (2nd edition, 3rd edition and 4th edition) but none of them are allowing for the prompt “would you like to resume where you left off?”, it just resets back to the first slide. There are 168 total slides, so the resume function is very important.
Using the Legacy SCORM method isn’t an option as there is a timing lag issue happening for slides that have audio files timed with objects flying on/off screen. The audio file will play, then 3 seconds later the object will fly on/off screen rather than timing up with the audio. There is no lag issue when using New SCORM.
I’ve tested in SCORM Cloud and it functions properly there with each of the different publish settings.
Has anybody else encountered this issue? Any suggestions?
Thanks in advance,
Jackie
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