Impersonate user permissions. We are trying to allow some of our roles to be able to imperson...

Christina.Tidy52

Impersonate user permissions. We are trying to allow some of our roles to be able to impersonate other users. We have this working to allow them to impersonate learners. But we also want them to be able to impersonate some our "Instructors"
 

However we get this error: Cannot Impersonate User

You do not have sufficient permission to impersonate this user; they are enrolled with a higher access level in other areas of the organisation

 

The role that we want to be able to do the impersonate functionality is a Cascading Role, and we copied the permissions from the role that we want them to be able to impersonate and then gave them the extra permissions to impersonate that role - which is a non cascading role.

 

 

Any advice anyone can give on setting this up would be really handy