What is a test-site Refresh? A test-site refresh is the process by which your test environment may be updated (refreshed) to reflect the state of your production environment. We copy over the structure and contents of your production environment into your test site, making it a mirror image of production, making it a better and more realistic testing ground for new integrations or builds. Is there known risk or downtime associated with a test-site refresh? There is no risk or downtime associated with your production environment – the environment from which a refresh is typically sourced. The test environment, however, should be treated as unavailable for the date requested. For transparency, the process typically takes 8 hours, but this is resource-dependent and therefore we do not specify a specific time of day that this will occur. What do you need to consider before organizing a test refresh? There are several considerations that you should be aware of that relate to this process: The test refresh process deliberately turns off notifications for certain processes within the test environment. This is to prevent unwanted notifications from being sent out as part of that process.The test refresh process does not allow for selective copying of data. For example, we copy all users in all cases.Because we do not do selective copying, any courses or content that you may wish to preserve should be exported prior to the refresh dateIs there anything that must be done after the refresh is complete? As the test refresh process copies information form the production environment, we recommend customers review/update their test environment settings post-refresh. For example, things such as SIS / IPSIS or third-party tool integrations, which may need to be updated with test-specific values. Is there a cost to perform a test-site refresh? There may be – it depends on your agreement with D2L. Customers who subscribe to the Plus or Platinum support packages are entitled to receive one (1) refresh per contractual year. If your support package or agreement with D2L does not include a test refresh, one-time refreshes can be purchased. Please contact your Client Sales Executive if you’re not sure which support package you have, or if you wish to purchase a refresh. Can I request a specific date for my refresh? You may request a specific date for your refresh, however there are limited windows within our monthly CD schedule that refreshes will be performed. It is therefore an effective practice to submit a request well in advance of your preferred date. What will happen if the date we prefer is not available? If the date you prefer is not available, D2L will offer you an alternate date and/or attempt to accommodate your criteria as best we can. We will generally provide you with several potential dates to choose from that align best with your criteria. What date is used for the snapshot of the production environment? The refresh will use the latest Production backup from the weekend (Sunday at 00:00 UTC). How may I exercise my entitlement to a test site refresh, or how might I go about purchasing a test site refresh if I am not entitled? To confirm entitlement and/or inquire about the cost of test-site refresh options available to you, please reach out to your client sales executive or a member of your D2L account team.