uOttawa Student

Issues with a quiz

Select the issue:

You are unable to click Start Quiz

Follow these steps to troubleshoot the issue:

Check whether your Quiz has a Start Date or End Date.
1. You are unable to start the quiz until the Start Date is reached.
2. Additionally, the quiz is not accessible after its End Date.
3. If the quiz should currently be visible, contact your instructor.

The save button in your quiz is unresponsive

If the Save or Save All Responses buttons are no longer responsive,follow these steps:

Duplicate the tab that you quiz is in:
- Google Chrome: Right-click the tab and select
  Duplicate
  - Firefox: Hold down Ctrl and drag the tab with your mouse to either the left or right
  - Internet Explorer & Edge: Right-click the tab and select Duplicate
- Safari: On the current tab, Hold down Cmd + L then press Cmd + Enter
Alternatively: Open a new browser and attempt to re-enter the quiz and continue from where you left off.
If the timer has run out, Contact your instructor to request that they reset your quiz attempt.

You are unable to "Submit" your quiz upon completion

If you have reached the end of the quiz, but it does not allow you to submit your attempt:

If there is time remaining on your quiz attempt:
1. Make sure you saved your answers.
2. Exit the Quiz, and re-enter it.
If there is no time remaining on the quiz:
1. Contact your instructor and explain your issue.
2. As long as your answers were saved, your quiz will show as In Progress
  - This allows the instructor to view the attempt and the answers you've submitted.

My quiz attempt needs to be reset

Contact your Instructor, and inform them of the issue.

Only instructors can decide whether to reset an attempt, and it is at their discretion to do so.
They may contact us for further assistance if required.