Washburn University Student

Assistance with Course Content

Select the issue:

Q uestions about content in my course / course expectations
My course's Content is not visible
"Not Authorized" or "Page Not Found" error when trying to access a content item
"File Not Found" error when click on a content item

Questions about content in your course / course expectations

If you have any questions regarding content in your course, or the course expectations:

Contact your Instructor:
Their email can generally be found within the course's Course Outline / Syllabus, or the Classlist:
- Course Outline / Syllabus:
  - Click on Content.
  - It's placement may vary from course to course, but it is generally one of the first items in your course.
Classlist:

Click on Course Tools.
Select Classlist.
Locate your Instructor.
Check whether their email is listed.

Your course content is not visible

Please follow these steps if you are unable to locate a content item in your course:

Check the Syllabus and/or your Instructor's announcements.

Do they mention any prerequisites for viewing the content?
If yes, make sure you have met the prerequisites.

If either no prerequisites have been met, or you have met the requirements, and the content is still not visible:

Contact your Instructor, as they will have to make the content visible.

Ensure you are using a recommended browser to access the site (we recommend Mozilla Firefox or Google Chrome)
?If you are still having issues, please contact the support team via the main portal page.

"Not Authorized" or "Page Not Found" error when trying to access a content item

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Please follow these steps if you are encountering a Not Authorized error when accessing a content link:

Check whether the link is to a course tool (Assignments, Discussions, Quizzes, etc).
- If yes:
  1. Go to that tool directly:
    - These tools are often display at the top of the page, in the navbar.
  2. Locate and access the item.
  3. Once accessed, go back to the content link, and check if the link works.
    - If the error still occurs, Contact your instructor.
      - They will have to update the link.
  4. If the item cannot be found:
    1. Check the Syllabus and course news to verify whether the item.
    2. Contact your instructor.

They will have to investigate why the item is not visible.
If no:
- Contact your Instructor
- They investigate why the link is not working
- Advise them to contact us directly if they have any questions.

"File Not Found" error when click on a content item

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This error can occur if the item was either deleted, or was not imported into the course:

Contact your Instructor to notify them of the issue
They must look into the issue to try and locate the file.
If they are unsure on how to resolve it, they must contact us directly for assistance.