Why am I getting an error message when attempting to access a Content link?If you are receiving an "Internal Error" message:If the link points to an item within a tool in Brightspace Learning Environment (such as a Assignments, Discussions, other Content modules etc.) go to the tool and check whether you can access the item directly. If you can, contact the instructor and inform them that the content link to that item is broken.If you can’t, contact the D2L Help Desk for further help in diagnosing and resolving the issue. Also look for start/end dates on assignment submission folders, discussion topics, and quizzes to see if students can currently access the item that is linked from the content area.If you are receiving a "Not Authorized" message:If you are not yet at the start date, have passed the end date, or have not met the release conditions attached to the item you are trying to access, you won’t be able to access the item and will instead receive an error message. Contact the instructor for more information on whether any of the above restrictions apply to the item you are trying to access. If the instructor determines that you should be able to access the link, inform them that the link is broken.If you are receiving an error message when attempting to access an external link in Content, contact the instructor of the course and inform them that the link is broken.Why are audio and video lectures in Content modules not playing?If the audio or video lectures in the Content tool are not playing, this is most likely the result of a missing plugin needed to play the audio or video. To check whether this is the issue, complete the system check found on the login page before logging in. Ensure that all plugins are enabled and update any programs if required (such as Java, Adobe, etc.).Restart the browser and try playing the audio or video lecture again. If this did not solve the problem, contact your instructor and inform them of the issue.Why are YouTube videos and other embedded media using Insert Stuff not working/loading?When using the Insert Stuff framework to add a YouTube video/other embedded media in the Content using Internet Explorer, Mozilla Firefox, or Google Chrome, the browser blocks the content because it is not considered secure, without informing the user that there is actually an invisible block around where the media should be. This makes it appear as if the insert failed even though the browser is actually blocking the content.To resolve this issue, ensure that you have enabled the ability to view unsecured content in your browser.Why can't I click on certain/any content topics?There is a date restriction on the content topic which the instructor has set. Once the start date has passed, you will be able to click on the topic and view the item. If the start date seems incorrect, contact your instructor.