Saint Leo University Student

LionShare - Quizzes - Troubleshooting common Quiz issues

Please follow these steps to troubleshoot the issue:

Please check whether your Quiz has a Start Date or End Date.
- You will not be able to start the quiz until the Start Date is reached.
- Additionally, the quiz will not be accessible after its End Date.
If the quiz should currently be visible, please Contact your instructor.

Please follow these steps if the Save or Save All Responses buttons are no longer responsive:

Duplicate the tab that your quiz is in:
- - Google Chrome: Right-click the tab and select Duplicate
  - Firefox: Hold down Ctrl and drag the tab with your mouse to either the left or right
  - Safari: On the current tab, Hold down Cmd + L then press Cmd + Enter
Alternatively: Open a new browser and attempt to re-enter the quiz and continue from where you left off.
If the timer has run out, Contact your instructor to request that they reset your quiz attempt.

Please follow these steps if you have reached the end of the quiz, but it does not allow you to submit your attempt:

If there is time remaining on your quiz attempt:
1. Make sure you saved your answers
2. Exit the Quiz, and re-enter it
If there is no time remaining on the quiz:
1. Contact your instructor and explain your issue.
2. As long as your answers were saved, your quiz will show as In Progress
  - This will allow the instructor to view the attempt and the answers you've submitted.

Please Contact your instructor, and inform them of the issue.

To report an issue with quizzes, please go back to the main community page and contact us via phone/chat/email

Information about first year placement exams can be found here:
- https://www.saintleo.edu/placement-testing
You will need to set up an appointment through Proctor U to take the exams.
Please Contact the Saint Leo University First Year Experience office if you have any questions or issues:
- Phone: 352-588-7222 or 352-588-8499
- Email: Orientation@Saintleo.edu