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Internal - Chalk & Wire - Student Help
Chalk & Wire - Student Help Table of Contents: * How do Students get to Chalk&Wire * How to submit a document (assignment) using Chalk&Wire * Chalk&Wire Login Issues How do Students get to Chalk&Wire: * Login to your LionSHARE account * Click on the courses icon to access your course * Once you are in your course, click on…
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LionShare - Accessing my Discussions
Select the issue: * A discussion is missing from your course * An error message appears when accessing a discussion post * You are unable to post in a discussion to which you have access * An error message appears when accessing a discussion A discussion is missing from your course If you are unable to locate a discussion…
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LionShare - Course Content - Accessing your eBook
Select the Issue: * Where can I activate my eBook code? * My Access code/eBook does not work * How do I get a physical copy of my eBook? * How can I download my eBook to my device? * My eBook link says my Instructor has not setup the course Where can I activate my eBook code? First check whether the code you purchased is…
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LionShare - Course Content - Troubleshoot course content issues
Select the Issue: * I have questions about content in my course / course expectations * My course's Content is not visible * The content shows "Not Authorized" or "Page Not Found" * I receive a "File Not Found" error when I click on a content item I have questions about content in my course / course expectations If you…
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LionShare - D2L Email - Using D2L Email
Select the Issue: * I am not receiving emails in D2L * I am unable to access my student email * Where can I find my Instructors email? I am not receiving emails in D2L Please note that your D2L email is intended to only allow one-way communication. * Both Students and Instructors can only send external emails * You cannot…
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LionShare - Enrollments - Course Access/Enrollment issues
Select the Issue: * My course is not displaying in D2L * Questions about Enrollment? * Questions about Learning Studio? My course is not displaying in D2L Please follow these steps if your courses are not showing in D2L: * Double-check the Start Date for you course.* Your course will not show in D2L until that date has…
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LionShare - Login - Unable to Login
Select the Issue: * I forgot my Username/Password * I cannot remember my SLU ID I forgot my Username/Password Please follow these steps if you are encountering an issue with your password: * Go to https://uts.saintleo.edu/reset/* You will need to provide your:* Last Name * Date of Birth * SLU ID * The last 4 Digits of your…
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LionShare - Questions about Assignments/Dropbox
Select the issue: * How to submit to a Dropbox * How to delete a Dropbox Submission * An error appears when accessing a Dropbox folder * How to confirm your Dropbox submission was successful * Your file does not finish uploading to the Dropbox * An error message appears when uploading your file How to submit to a Dropbox…
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LionShare - Questions about grades
Select the Issue: * Where can you find your final grade? * Why does your final grade in Brightspace differs from my transcript? * You are unable to see your grade in the Grade book * Why does your grade say Dropped? * Who to contact about grade inquiries for quizzes, assignments, etc. Where can you find your final grade?…
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LionShare - Quizzes - Troubleshooting common Quiz issues
Select the Issue: * I am unable to click Start Quiz * The save button in my quiz is unresponsive. * The Submit Quiz button is not working * My Quiz attempt needs to be reset. * I have questions about Proctored Exams I am unable to click Start Quiz Please follow these steps to troubleshoot the issue: * Please check whether…