Select the issue:
A discussion is missing from your course
If you are unable to locate a discussion in your course, the instructor has either hidden it or has set start/end dates for its visibility that have passed.
- Contact your Instructor
- They will be able to confirm if the restrictions on the discussion are intended
- If necessary, they will be able to edit its visibility (at their discretion)
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You receive an error when accessing a discussion post
Not Authorized or Internal Error messages are often the result of an incorrect link in your course
- Contact your Instructor to inform them of the error
- They will have to confirm where the link should be directing students
- If necessary, they can contact us for assistance
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You are unable to post in a discussion to which you have access:
This is often the result of a discussion being locked by the instructor.
Locked discussions can still be viewed, but no posts or edits can be made.
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Confirm when the discussion was due.
- No additional posts can be made after the date listed on the discussion.
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If the discussion does not have a due date, or the due date has not passed, contact the D2L Help Center:
- TOLL FREE: 1-855-772-0423
- TOLL FREE (for hearing impaired): 1-800-892-4315
- Chat: Click here
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You receive an error message when accessing your discussion
This can occur when someone uploads a file with illegal characters in its name to the discussion topic.
As a workaround:
- Click on Settings in the discussion tool.
- Change the Default View to Grid View.
- Return to the discussion list, and try accessing the discussion where the error occurred.
- If the error still occurs, contact the D2L Help Center for further assistance:
- TOLL FREE: 1-855-772-0423
- TOLL FREE (for hearing impaired): 1-800-892-4315
- Chat: Click here
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