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"Not Authorized" Message appears when attempting to use Brightspace Mail tool during a quiz
GeorgiaVIEW students are unable to access the Brightspace email tool while any quiz is still in progress. This is functioning as designed, to reduce the opportunity for inappropriate collaborations during assessments. Upon completion of the quiz the Brightspace email tool can be accessed again without error.
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A Timeout occurs when attempting to upload
Upload timeouts may result from any combination of local variables, including which web browser is being used, but most notably file size and Internet connection speed or reliability. You can always try zipping any file to reduce its size as much as possible prior to uploading. And although there is no "minimum Internet…
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Accessing Discussions
Select the issue: * A discussion is missing from your course * You receive an error when accessing a discussion post * You are unable to post in a discussion to which you have access * You receive an error message when accessing your discussion A discussion is missing from your course If you are unable to locate a…
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Accessing Quizzes & Feedback
Select the issue: * You are unable to click Start Quiz * A Quiz in your course is not visible * You are unable to access the next attempt for your Quiz * How to view past Quiz submissions You are unable to click Start Quiz Follow these steps to troubleshoot the issue: * Verify the Quiz Start Date or End Date. * You are…
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Assignments/Dropbox Questions?
Select the issue: * How to submit to a Dropbox * How to delete a Dropbox Submission * An error appears when accessing a Dropbox folder * How to confirm your Dropbox submission was successful * Your file does not finish uploading to the Dropbox * An error message appears when uploading your file How to submit to a Dropbox…
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Assistance with course content
Select the issue: * Questions about content in my course / course expectations * My course's Content is not visible * "Not Authorized" or "Page Not Found" error when trying to access a content item * "File Not Found" error when click on a content item Questions about content in your course / course expectations If you…
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Assistance with Respondus and other third-party tools
Select the issue: * Issue when using Respondus Lockdown Browser * Issues accessing Pearson content * Issues accessing/using Blackboard Collaborate Issues when using Respondus Lockdown Browser Contact the following if you are encountering any issues with Respondus Lockdown Browser: * Students: * Contact your Instructor *…
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Did my Brightspace Quiz answers change?
It is possible that students may accidentally change their Brightspace quiz answers—without realizing this—if students are navigating using the directional arrows on their keyboards instead of using a mouse. This is not a "Brightspace problem." Rather this behavior results from the way computers & tablets are configured to…
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Discussion Post Issues?
Select the issue: * The formatting is incorrect after copying content into your discussion * You are unable to copy/paste * How to add a pictures/videos to your post * You are unable to delete your discussion post * The Equation Editor is not working properly The formatting is incorrect when you copy content into my…
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GeorgiaVIEW Access: Albany State Students
To login to GeorgiaVIEW, you must either setup your new ASU Office365 email, or reset your Office365 email:* If you are NEW STUDENT – Follow the instructions below for your initial email setup https://www.asurams.edu/Academics/asuonline/student-resources/password-help/#password * If you are a CONTINUING ASU STUDENT – You…